Charlene graduated from the National University of Singapore with LLB Honours (2nd Upper) in 2003. She was admitted as an Advocate and Solicitor on 31 May 2003 and joined Tan Kok Quan Partnership as a Legal Associate.
Thereafter, she joined the Subordinate Courts of Singapore (now known as the State Courts of Singapore) in January 2010 as a Deputy Registrar at the Primary Dispute Resolution Centre and mediated many motor accident and commercial litigation cases to settlement. She was the main contributor in drafting the Guidelines for the Assessment of General Damages in Personal Injury Cases in 2010 during her stint at the Subordinate Courts of Singapore.
She later re-joined Tan Kok Quan Partnership and was promoted to Junior Partner in 2012. Charlene then went on to join COMLAW LLC on 1 June 2014 as an Associate Director. She has joined PKWA Law Practice LLC in 2020.
For the last 17 years, Charlene has devoted herself to the practice of insurance law. She advises and acts for many insurance companies, for e.g. MSIG Insurance (Singapore) Pte Ltd, Tokio Marine Insurance, India International Insurance Pte Ltd, EQ Insurance Ltd etc and has been entrusted with many of their matters. She advises clients on many complex policy liability issues as well as litigating several cases in Court.