“Dear Mr Lim,
This email reviewing our recent experience with your law firm is overdue owing to travel and other demands. But it nevertheless deserves to be communicated.
I found your law firm on the internet quite by accident in looking for someone to handle the probate process for my late Aunt. I should say at the start that in my previous three experiences as an Executor, my interface with some of our larger law firms can best be described as uninformed, bumbling and inefficient. Too often it was left to juniors with little or no knowledge of the process.
So when I saw a diagrammatic straightforward representation of the process on your website I was encouraged. I spoke to my fellow Executor who seemed quite sceptical especially when he heard that we had to go down to Toa Payoh Hub. Nevertheless we came down and had a short meeting with Senior Legal Executive, Mr Muhammad Firdaus and left with the comfortable assessment that not only was he was very competent with the process but uncomplicated in his communication. However we had one stipulation -that the probate process be as speedy as possible since the other Executor no longer resides in Singapore full time.
Both Executors are unanimous in our assessment that Firdaus made the whole process, simple and painless, with knowledgeable information and minimum demands on our time. No more coming down for repeated signing of affidavits, no more piecemeal requests for documentation, and most important the updates were frequent, and to the point. The probate process was completed in less than a month – quite miraculous by any standards.
The whole experience has been a breadth of fresh air. We will have no hesitation in recommending PKWA and Firdaus in particular, to anyone seeking help with probate matters. And If the rest of your practice is as pleasant and efficient as this experience, we would gladly consider returning for our other legal needs.
Congratulations on running a tight ship. And in particular our gratitude and appreciation to Firdaus.”
26 July 2018